E-Government refers to the use of information and communications technologies (ICT) to improve the efficiency, effectiveness, transparency and accountability of government. The implementation of E-government started since the initiation of Multimedia Super Corridor (MSC) by the Malaysian government. The progress and effectiveness of E-government applications are openly discussed by the IT society in Malaysia. Most of the E-government project implementations are currently in progress. For e.g.:- Generic Office Environment(GOE). To introduce a fully integrated, distributed and scalable office environment the leverages use of multimedia information technology.
- Electronic Procurement(eP) Project. To re-engineer, automate, and transform current procurement system.
- Human Resource Management Information System(HRMIS). To perform human resource functions effectively and efficiently.
- Project Monitoring System(PMS). To monitor project implementation throughout various government agencies and statutory bodies.
Governments all over the world are developing information systems and electronic services that have the capacity to meet these emerging service needs and demands of citizens and other clients There are some studies have explored the factors that influence citizens’ adoption of e-Services:
- Carter and Bélanger, have tried to explore this gap and have investigated the effects of relative advantage, compatibility, ease of use and image with regards to the citizens intention to use e-Services. Their results show that perceived ease of use, compatibility, and trustworthiness are significant predictors of citizens’ intention to use e-Services .
- Wangpipatwong, Chutimaskul, and Papasratorn, have study the factors Influencing the adoption of Thai e-Government Websites and concludes that all explored characteristics of information quality significantly influence the adoption of e-Government websites. Accuracy, relevancy, and completeness were more significant than the others.
- Wangpipatwong, Chutimaskul, and Papasratorn explore which factors influence the adoption of E-Government websites regarding information quality and system quality aspects.
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